Legal notice

Refund & Cancellation Policy - Nimble Store ZA

Cancellation

You can cancel your order within 12 hours of placing it. After 12 hours, your order is sent to fulfillment and cannot be cancelled.

Email us immediately at support@nimbleza.myshopify.com to cancel.

Returns & Refunds

We want you and your pet to be 100% happy.

Eligibility: You can request a return or refund within 14 days of receiving your order.

Condition: Items must be unused, unwashed, and in original packaging.

How to request:

1. Email support@nimbleza.myshopify.com with your order number and photos

2. We will review and send you a return address if approved

3. Customer pays return shipping costs

Refunds:

Once we receive and inspect the item, we will notify you. 

Approved refunds will be processed to your original payment method within 5-7 business days.

Shipping costs are non-refundable.

Damaged or Defective Items

If your item arrived damaged or defective, contact us within 3 days of delivery with photos. We will send a replacement or full refund including return shipping.

Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order.

Contact Us

For any questions about returns, email support@nimbleza.myshopify.com or WhatsApp 0782339128